Refund policy

Last Updated: July 2026

At Dom Formy, we take great pride in the quality of our handcrafted home décor. Every item is carefully inspected before shipment. However, if you are not completely satisfied with your purchase, this Refund & Returns Policy explains your rights and the procedures for returning products, requesting a replacement, or receiving a refund.

Nothing in this Policy limits or excludes your statutory consumer rights under the laws of the European Union or the Republic of Poland.

1. Right to Withdraw

If you are purchasing as a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order without providing a reason.

To exercise this right, please contact us before the withdrawal period expires.

domformy@outlook.com

2. Return Conditions

To qualify for a return, the product should:

be returned within the applicable withdrawal period;
be in its original condition;
show no signs of use beyond what is necessary to inspect its nature, characteristics, and functionality;
be returned in its original packaging whenever reasonably possible.

Items showing signs of use, damage caused after delivery, or excessive handling beyond normal inspection may not qualify for a full refund, in accordance with applicable consumer protection laws.

3. Return Shipping Costs

For approved returns, Dom Formy covers the cost of return shipping.

Please contact our Customer Support team before sending any product back. We will provide detailed return instructions to ensure the process is completed correctly.

Returns sent without prior communication may result in delays in processing.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during transport, defective, or different from the item you ordered, please contact us as soon as possible.

To help us process your request quickly, please provide:

your order number;
photographs of the product;
photographs of the packaging (where applicable);
a brief description of the issue.

After reviewing your claim, you may choose either:

a replacement product; or
a full refund.

Dom Formy covers all reasonable costs associated with approved claims involving damaged, defective, or incorrectly delivered products.

5. Inspection of Returned Products

All returned products are inspected after they arrive at our facility.

If a returned item does not meet the return conditions described in this Policy, we reserve the right to reduce the refund amount or refuse the return where permitted by applicable law.

6. Refund Process

Once your return has been approved and inspected, your refund will be processed within 14 business days.

Refunds will be issued to the same payment method used for the original purchase unless another method is mutually agreed upon.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

7. Product Replacements

If your return is approved due to damage, a defect, or another eligible reason, you may choose:

a replacement product; or
a full refund.

If the same product is no longer available, we will contact you to discuss suitable alternatives.

8. Non-Eligible Returns

A return may not qualify for a full refund if the product:

has visible signs of use;
has been damaged after delivery;
has lost value because it was handled beyond what is necessary to assess its nature, characteristics, and functionality.

These provisions do not affect your mandatory rights under applicable consumer protection legislation.

9. Return Procedure

The return process generally consists of the following steps:

contacting our Customer Support team;
receiving return instructions;
sending the product back;
inspection of the returned item;
receiving either a refund or a replacement.

We strive to complete every return as quickly and smoothly as possible.

10. Consumer Rights

Nothing in this Refund & Returns Policy limits or excludes any mandatory consumer rights provided under applicable European Union or Polish legislation.

Where this Policy conflicts with mandatory legal requirements, the applicable law will prevail.