Shipping policy

Last Updated: July 2026

At Dom Formy, every handcrafted piece is carefully prepared for shipment to ensure it arrives safely and in excellent condition.

Before dispatch, each product undergoes a quality inspection and is securely packaged to protect it throughout transportation.

1. Shipping Destinations

Dom Formy currently ships to:

all member states of the European Union;
Ukraine.

At this time, we do not offer shipping outside these destinations.

2. Order Processing Time

Orders are processed within 1–3 business days after payment has been successfully received and confirmed.

Orders are prepared for shipment from Monday through Friday, excluding public holidays.

Processing time is separate from shipping time.

3. Estimated Delivery Time

Once your order has been dispatched, estimated delivery times are:

Poland: 1–3 business days;
European Union and Ukraine: 1–3 business days.

Delivery estimates are provided for guidance only and may vary due to factors beyond our control, including courier delays, customs procedures (where applicable), severe weather, public holidays, or other unforeseen circumstances.

4. Shipping Costs

Standard shipping rates are:

Poland: 69 PLN
European Union and Ukraine: 99 PLN

The final shipping cost will always be displayed during checkout before payment is completed.

5. Free Shipping

We offer free standard shipping on all orders with a total value of 3,000 PLN or more.

The free shipping discount is applied automatically during checkout when the qualifying order value is reached.

6. Order Tracking

After your order has been shipped, you will receive a confirmation email containing tracking information, where available.

This allows you to monitor the delivery status of your shipment.

7. Delivery Information

Orders are shipped to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that all shipping information is complete and accurate.

Dom Formy is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

8. Damaged Deliveries

If your package arrives damaged, we recommend that you:

inspect the parcel upon delivery whenever possible;
take photographs of both the packaging and the product;
contact our Customer Support team as soon as possible.

After reviewing your claim, you may choose either:

a replacement product; or
a full refund.

Dom Formy covers all reasonable costs related to approved claims involving products damaged during delivery.

9. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including: